SALE ON NOW | UP TO 70% OFF

Returns & Exchanges


We love every item in our collection and want you to be over the moon with your purchase. However, if you are not 100% satisfied we offer returns and exchanges on all full priced items. 

Please note all sale items are final sale. 

All garments must be unworn, unwashed and their original condition with all tags attached. The items must arrive at our office within 14 days from the delivery date. 

Returns

1. Please email contact@kenziesilk.co.nz with the following information

  • Your name
  • Your order number
  • The items you wish to return

2. We will send you a returns form to fill out with the address of where to send your items

3. Once we receive your items we will process your refund (the refund will be processed using your original payment method) 

Exchanges

1. Please email contact@kenziesilk.co.nz with the following information

  • Your name
  • Your order number
  • The items you wish to exchange and what you want to exchange them for

2. We will send you an exchange form to fill out with the address of where to send your items

3. Once we receive your items we will process your exchange (please note in the unfortunate circumstance that the item you want is not in stock, we will issue you a full refund instead)