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Legalities


Privacy Policy

PERSONAL INFORMATION WE COLLECT 
When you visit www.kenziesilk.co.nz, we automatically collect certain information about your device, including information about your web browser, IP address and some of the cookies that are installed on your device. Additionally, as you browse www.kenziesilk.co.nz, we collect information about the individual web pages or products that you view, what websites or search terms referred you to www.kenziesilk.co.nz, and information about how you interact with the www.kenziesilk.co.nz. 

Additionally, when you make a purchase or attempt to make a purchase through www.kenziesilk.co.nz, we collect certain information from you, including your name, address, payment information and email address. 
  
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through www.kenziesilk.co.nz. Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
 
We use the Device Information that we collect to help us screen for potential risk and fraud, and more generally to improve and optimize www.kenziesilk.co.nz (for example, by generating analytics about how our customers browse and interact with www.kenziesilk.co.nz, and to assess the success of our marketing and advertising campaigns).
  
SHARING YOUR PERSONAL INFORMATION
We do not sell, trade or rent your personal information to others. We share your Personal Information with third parties to help us use your information (as described above) and to tailor our website to your preferences. For example, we use Shopify to power our online store and we also use Google Analytics to help us understand how our customers use www.kenziesilk.co.nz. 
  
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. 
 
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
   
DATA RETENTION
When you place an order through www.kenziesilk.co.nz, we will maintain your Order Information for our records unless and until you ask us to delete this information.

COOKIES
WHAT ARE COOKIES?
www.kenziesilk.co.nz puts small files known as ‘cookies’ onto your computer to collect information about how you browse the site. These files are either stored in the memory of your computer or other devices such as mobile phones or tablet devices. Cookies are created when you visit a website and are commonly used to help the users browsing experience and provide more information about the users experience & interests. This information is used to make our products & services more relevant and useful during future visits. We do not sell your personal information to third parties and we strive to give you access to and the ability to control the information you give us.

HOW TO DISABLE COOKIES
You can typically remove and reject cookies from www.kenziesilk.co.nz  with your browser settings. For step-by-step instructions, please check your browser’s help section. 

HOW WE USE COOKIES
- We measure how you use the website so it can be updated and improved based on your needs giving you a better, more personalised experience
- Recognising when you’ve signed in and remembering the notifications you’ve seen so that we don’t show them to you again
- To recognise and count the number of visitors to our services
- To see how you and other users move around within our services and to record which content viewers view
- This information helps us to improve our services and may help us undertake market analysis and research for us to analyse, evaluate and improve our products and services for you, the customer

WHAT COOKIES DO WE USE?

ESSENTIAL
These Cookies are necessary for the basic functioning of the site, including the ordering and payment process, checking your account information and viewing previous orders.

FUNCTIONALITY AND PERFORMANCE
These are used to help us improve the website functionality by analysing the way that visitors browse and use the site. Information collected by these Cookies helps us to understand how people use the site so that we can further develop the site to enhance browsing and the shopping experience.

THIRD PARTY ADVERTISING
These Cookies are used to record visitor’s interest in certain products. This information can then be supplied to other websites that may serve advertising content based on the products browsed or added to the cart.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
  
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at contact@kenziesilk.co.nz. 

Terms and Conditions 

OVERVIEW

This website is owned and operated by Kenzie Silk Limited, a registered company of New Zealand trading as Kenzie Silk at www.kenziesilk.co.nz

By visiting www.kenziesilk.co.nz and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
 
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions.
 
Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
 
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
  
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
 
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
 
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PAYMENT 
Kenzie Silk accepts only the methods of payment stated on the web portal during the order process. The customer independently chooses the preferred way of paying among the offered payment methods.
All prices quoted are in New Zealand dollars (NZD) and include GST. All orders will be processed in NZD. 

DATA STORAGE AND DATA PROTECTION
The customer acknowledges and consents to Kenzie Silk storing the customer's personal data necessary to processing an order. The customer explicitly consents to collecting, processing and using their personal data. Stored personal data will be treated confidentially.
The customer has the right to revoke their consent with future effect. In such a case, we are obliged to erase or block personal data in accordance with the applying data protection regulations.

PRODUCTS
Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Returns and Exchanges Policy.
All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. 

DISCOUNT CODES
All discount codes and price discounts are issued in NZD. Discount codes cannot be used in conjunction with any other offer. 

ACCURACY OF BILLING AND ACCOUNT INFORMATION 
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. 
 
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. 
   
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. Please see above for more information on our Privacy Policy.
 
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site such as typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order).
  
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service. Your continued use of or access to our website constitutes acceptance of those changes.
 
CONTACT INFORMATION
Please email contact@kenziesilk.co.nz for any questions about these Terms and Conditions.